I have cell service with A. Tommy and I went to his doctor to get a DexcomG6, the monitor for diabetes that stays on the arm. Well, the nurse said my phone was not the right kind even though it is NOT a flip phone.
So, we went to B to get a new phone and service. I told the guy the problem and what help I needed setting up my phone, like transferring all my date from the flip phone. He agreed and we picked out an iPhone, I think, in addition to my flip phone. Tommy only has a cheap flip phone, so he had no iPhone.
The guy was so agreeable. Tommy sat there the whole time until I almost passed out from hunger and low blood sugar. Well, all Hell broke loose when Tommy left to get me a dollar burger. We stayed there three hours and left with no cell phone or service.
When we arrived, this punk greeted us loudly, sort of like a barker trying to entice us into a booth at the fair. He called me babe as I gritted my teeth. He called women my age and down to 30 years, babe. Tommy said he called black women and white women babe. I doubt if any of the women were flattered, just insulted.
When I had decided I had enough and was leaving without service from this company, I told him that calling women "babe" was sexual harassment, he went "pftt" and looked back at me like I was dirt and said "you wish, no chance, darling." and looked back at me like I was dirt again. This was a young white jerk. Tommy was back and witnessed this encounter.
When we first came in and were waiting, an older black woman came in and like me, needed a seat. She told the young jerk what she wanted. He came back, stood sideways to her where she had to look above her to see him, and spoke with a silly condescending smile, asked her why she wanted a home phone because it was so expensive, like over $100. He treated her like the village idiot when he spoke. She left shortly thereafter and came back with her son. She eventually became angry and was talking to all of us about how she has paid her own bills for years and now her son is trying to tell her what she can afford and how to run her life. She was eyeing the young punk, too. They kept telling her she could not do something that I have forgotten, trying to get her to go along with what B wanted her to do. She cancelled her cell phone that she said she won't use and paid her bill for the home phone and left in a huff.
When I told the very nice, older black manger, he said, "Oh, that is what we do, call each other and customers babe all the time. We call each other babe." Yeah, like that excused the behavior. I told him he was wrong, that I would get service elsewhere. He told me they "owned" my cell phone number now and that I would lose it if I tried to cancel my service in favor of another carrier. I told him he was lying. Oh, I was not loud or obnoxious.
I called C that night and got cell service with them and they were sending me a phone.
I went back to A and told the guy what he had said about them owning my number. He checked records and said I still had service with A, but that he would see that B had tried to access my account to find a four-digit code to get my cell number. No, I did not know the four-digit number they repeatedly asked me to give them. No, it is not my pin. That I know.
So, it has been two weeks and my phone never was turned off like B said it would be. However, the phones I got from them worked. Weird. However, we do not have a phone that C promised, nor have we been contacted or billed for that service.
After 3 hours of torment from sitting on plastic chairs, I was wiped out. I was ill from all this the next day and in no mood to deal with this retelling. I forgot what we ate, but I don't think I could even eat.
No, I have not contacted, A, B, or C about complaining about treatment, trying to get new service, or anything. I had to recover my sense of stability. I did ask Tommy if I were even a little bit of the cause. He would tell me. He said, No, I caused none of this.
And, No, I have not called customer service. And, No, we have not called about the new service that was set up the next day. And, No, I have not had a call from my present service to tell me anything untoward has been done to my account. And, Yes, my phone still works. Yes, Tommy got a refund on his cc for the service/phone he paid for that day.
This is just too stressful for me to answer questions. It is all laid out in this post. I am not going to cut off comments on this post, just won't answer questions. I probably have no answers. But, you can comment if you do not blame me. Tommy will have to tell you once again that we stayed three hours and that I did not instigate this and did nothing to annoy the guys.
One other thing. We both know about the diabetes monitor that comes with a device to pass over the monitor. He does not want that. I can see on a phone the constant state of his blood sugar. He would just search for the little device most of the day. He already does that for several things. I don't lose an iphone.
Have you found cell service stores to be hard?
EDIT--By the way, we did not have to wait for service. They were working on our service for the whole three hours.
