Sometimes, it seems there is no end to problems encountered withing the medical system. Mostly, the nurses, doctors, pharmacists and all the people involved are wonderful and do their job. The ones who present with an attitude, ineptitude, and plain old orneriness cause stress to me and other patients and caregivers.
It seems that more and more even the people who make appointments are inaccessible during office hours. I am not asking for special treatment or access, just access
in a timely manner. Plus, I expect not to be the butt of jokes or the straight man for a doctor who has females for an audience and expects me to laugh along with the rest of his audience.
When I call some doctors for an appointment, I get the answering person for the whole building, not just for the practice. Then, I have to tell her what I want--doctor, nurse, or other options. I am happy because I assume I am in. Nope. Now, I must navigate the choices at the doctor's office. When I press the button designated for an appointment, I am directed to leave a message! Nooooo!
Okay. I am calm now. I leave a message and hang up, waiting for who-knows-how-long. The problem is that this is appointment is the most important, key to making other appointments that don't clash. So, now that I am expecting a call, how do I continue with this key piece of information missing. Plus, do I dare get on the phone for anything important, like another appointment or call that I don't want to dismiss and take the first call.
Plus, sometimes I hurry and get off the phone only to find myself the victim of spam. I know I can see who is on the phone first, but sometimes the caller cannot take and hint and rambles on about how I can call back and on and on, so I just click to get the incoming call. I have yet to figure out how to hold a call, usually losing both calls, so this is a stressor. Maybe it is just me on switching calls.
I had a question for a doctor and called the office, wanting the office person to ask him and call me back. I waited four business days and called back. She did not know the answer yet. This went on for three weeks. Finally, I asked pointed questions? I asked if he had gotten the note. Well, no, she did not write a note. How does she communicate with him, then. I just wait until I can catch him and ask him. WHAT? That was last year. I am biding my time until I find another doctor of same specialty and will fire him.
I was scheduled for an angiogram and having stents put in arteries if needed which the doctor is sure I need. Well, he was put out that I asked questions in an appointment before the procedure. I did not finish one sentence or one question since he interrupted each time I spoke. He either finished my sentence, made a face or questioned why I would even need to know that. Then, he used what I said to make a joke and looked to the three women in the room to laugh. He stayed in the room less than ten minutes. The nurse who said, "Just call me if you have any questions" was inaccessible no matter which number I called. I was calling to cancel the appointment for the procedure. So, now they probably have mean notes about me and my "no show/no call."
During numerous xrays and MRIs, I have been treated shoddily or hurt. So, now I am willing to drive over 80 miles for an MRI. The technicians are very easy and listen when I comment that my back is injured and the wedge should not be ripped from under my knees without warning. One guy when I winced and moaned, and commented that he hurt my back said, "I am just doing my job." Not only was he rough and very remote, it looked like that had called in the maintenance man for my MRI.
Whoever scheduled my sonogram for thryroid scheduled it 108 miles from here instead of the closer city. I don't even have a guarantee of treatment like the one 80 miles from here. If I am going to take chances of getting good treatment, I will chance it closer to home.
Most doctor's offices can get out a call-in prescription in two days. Right? Nope. the doctor with the phone answerer who "catches" the doctor to give a message is the worst. It sometimes takes five days to get a refill called to the pharmacy. I know I should not wait until I only have two days left of a med, but I do sometimes.
There are some doctors I treasure and will never complain about because they are so wonderful, listening and responding. They dispense medical advice and respond to queries. And, I love all the nurse practitioners, female and male. Well, one NP was a toad and I hated her and her attitude, but there always has to be one, right?
So, that makes one doctor I have fired and another is on the radar. I have determined he has to go, but I need a new one in his specialty and want one more trip to find out one thing.
The trouble is that with all the means of communication we possess, it seems the system for pressing buttons in the phone systems is causing more delays than progress.
I know you can relate. Share your frustrations with medical care. Maybe slugmama can share or post links to her drama a few years ago. Her doctor made the news for all the wrong reasons.
Do you have to wait on a call to schedule an appointment. Do you have a doctor who thinks he is there to entertain the nurses and techs?
Go ahead. Rant.